Privacy Policy
1. Introduction
At Noor Medicare, we respect your privacy and are committed to protecting your personal and medical data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or utilize our medical facilitation services for treatment in India.
2. Information We Collect
To provide you with medical opinions, treatment estimates, and travel coordination, we collect several types of information:
- Personal Information: Name, age, gender, email address, phone number, nationality, and passport details.
- Medical Records: Patient history, diagnoses, lab reports, MRI/CT scans, doctor prescriptions, and clinical referral notes.
- Logistical Details: Flight bookings, accommodation preferences, companion information, and visa details.
3. How We Use Your Information
We utilize your personal and medical information strictly for healthcare facilitation, including:
- Sharing clinical details with JCI-accredited partner hospitals to obtain expert opinions and cost estimates.
- Communicating medical invitations from treating doctors to support your Indian Medical Visa (VIL) application.
- Assisting with travel, airport pickups, hotel bookings, and localized coordinator assignments.
- Improving our customer support and site navigation experience.
4. Sharing and Disclosure of Information
Your medical data is shared only with authorized medical professionals and hospital coordinators directly involved in assessing or executing your treatment. We never sell, lease, or rent your personal or medical data to third-party marketing companies.
We may disclose information if required by law, court order, or governmental authorities to comply with legal compliance standards.
5. Data Security
We implement industry-grade technical and organizational security measures to protect your medical scans, records, and personal documents from unauthorized access, alteration, or disclosure. All digital documents submitted through our consultation portals are encrypted during transmission and stored securely.
6. Your Rights
Depending on your country of residence, you hold specific data protection rights. You may request to:
- Access, update, or correct the personal data we hold about you.
- Request the deletion or removal of your records from our systems (subject to active medical record-keeping legislation).
- Withdraw consent for medical data sharing at any point (which may affect active healthcare facilitation efforts).
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our privacy compliance team at privacy@noormedicare.com.
